Accessibility at Storage Eltham
Storage Eltham is committed to providing an accessible and inclusive storage experience for all customers in the Eltham area, including people with disabilities, older customers, and those using assistive technologies. This Accessibility Statement explains how we work to make our website and services easier to use and what you can do if you need support.
Our Commitment to Accessibility
We aim to follow the Web Content Accessibility Guidelines WCAG 2.1 Level AA for our online content. These guidelines are recognised as the international standard for ensuring that websites are perceivable, operable, understandable, and robust for the widest possible range of users.
We view accessibility as an ongoing responsibility. As our services in the accessible Storage Eltham area grow and change, we regularly review our website and customer touchpoints to identify and remove barriers.
Using Our Website with Assistive Technologies
Our website is designed to work with modern screen readers and other assistive technologies. We use clear headings, descriptive text, and logical content structure to help people who navigate by keyboard, screen reader, or other non-visual tools.
Images that convey important information are given meaningful alternative text where possible. This supports customers using screen readers or who have images disabled on their browsers.
Keyboard Navigation
Our website can be used without a mouse. You should be able to move through menus, forms, and interactive elements using standard keyboard commands. Typically this involves using the Tab key to move between links and form fields, Enter to select, and Shift plus Tab to move backwards.
We work to ensure that the keyboard focus is visible, logical, and consistent. This helps customers who rely on keyboard navigation to explore our storage options, opening hours, and information about accessible Storage Eltham services with confidence.
Readable Content and Visual Design
We aim to present information in clear, plain language, using straightforward headings and short paragraphs wherever possible. This benefits customers with learning differences, cognitive disabilities, or those whose first language is not English.
We seek to maintain sufficient colour contrast between text and background and to avoid relying solely on colour to convey meaning. Our site is designed to work when text is resized in the browser, helping customers who need larger text to read about our storage units in the Eltham area.
Ongoing Improvements
While we strive to meet WCAG 2.1 AA standards, there may be parts of the website or specific documents that are not yet fully accessible. We are continuing to review page templates, forms, and media content and will make improvements over time.
If you encounter any accessibility issues during your visit to our site or when planning to use our storage facilities, we welcome your feedback so that we can address the problem and improve our services.
Contact for Accessibility Support and Requests
If you experience difficulty accessing any part of the Storage Eltham website or service, or if you need information in a different format, you can contact our team to request assistance. You may ask for support with:
Accessing website content using assistive technologies.
Getting information about our accessible Storage Eltham facilities in an alternative format, such as large print or simplified text.
Discussing any specific accessibility requirements you may have for visiting our site or using our storage services.
Contact details for our team are provided on our main contact page. When you get in touch, please describe the accessibility issue you are facing and which page or service it relates to. This will help us respond effectively and work on any necessary improvements.
Review of This Accessibility Statement
This Accessibility Statement is reviewed regularly to reflect updates to our website, changes in accessibility standards, and feedback from customers in the Eltham area. We are committed to continuous improvement so that everyone can store with confidence at Storage Eltham.
